1. Introduction
By placing an order on our website, you agree to these Terms and Conditions. We recommend reading these terms carefully before confirming your purchase, as they constitute a legally binding agreement between you and THE EXTREME COLLECTION, S.L.
2. Product Availability
All orders are subject to product availability. In the event that an item is out of stock after you have placed your order, we will notify you immediately. If we cannot secure the item, we will issue a full refund to your original payment method.
3. Pricing & Taxes
Prices are as displayed on our website at the time of purchase.
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VAT: Prices include applicable Value Added Tax (VAT).
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Customs & Duties: Please note that prices do not include international customs duties, import taxes, or local fees. These charges are the responsibility of the customer upon arrival in the destination country.
4. Ordering Process
To purchase, select your items, choose size/color, and add them to your cart. Once ready, proceed to checkout where you will provide your billing and shipping details.
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Order Confirmation: After payment, you will receive an email confirmation with your order number and purchase details.
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Order Processing: Orders are processed once payment is verified.
5. Payment Methods
We offer secure payment options, including:
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Credit/Debit Cards: Visa, MasterCard, and Maestro.
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PayPal: By using PayPal, you agree to their specific privacy and service terms.
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Security: We utilize high-security standards for all transactions. Should you detect any unauthorized activity, please contact us immediately.
6. Order Cancellation & Limitation of Liability
We strive to provide accurate information; however, we reserve the right to cancel any order due to:
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Errors in pricing or product descriptions.
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Inaccurate stock levels (availability = 0).
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Detected fraudulent activity or abusive behavior. In such cases, we will notify you promptly and issue a full refund to your original payment method.
7. Right of Withdrawal (Returns & Exchanges)
In accordance with consumer protection standards, you have the right to withdraw from your contract within 14 calendar days of receiving your order, without providing any justification.
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For detailed instructions on how to process a return or exchange, please follow the steps outlined in our [Returns & Exchanges Policy].
8. Account Suspension & Fraud Prevention
THE EXTREME COLLECTION, S.L. reserves the right to deactivate user accounts or cancel future orders if we identify:
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Behavior deemed fraudulent, speculative, or in bad faith.
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Systematic or abusive use of our return policy that causes financial or operational harm to our business. We will notify you in writing of any such measure, providing the objective reasoning behind the decision.
9. Language
These terms are provided in English, Spanish, and Italian. In the event of a discrepancy, the version governing the specific transaction will apply.
